RAGFlow Online Service Domain Switch
We are excited to announce an important update regarding the RAGFlow online service!
Since the open-source launch of RAGFlow, we have provided a public playground at https://demo.ragflow.io for everyone to experience the power of retrieval-augmented generation. Over the past two years, the platform has gained tremendous traction, and we are deeply grateful for the continuous support and feedback from our community.
As we look toward the future, we are transitioning our online service to a new domain: https://cloud.ragflow.io. This change marks the first step toward our upcoming commercial SaaS offering, which will bring enhanced features, better scalability, and dedicated support.
What Does This Mean for Existing Users?
All user data from demo.ragflow.io has been securely migrated to the new platform. This includes accounts registered via both GitHub SSO and email. However, due to technical constraints during the migration process, users who registered with an email and password will need to reset their passwords before they can log in to the new cloud.ragflow.io site.
We sincerely apologize for this inconvenience. Please rest assured that your data—including documents, conversation histories, and settings—remains intact and will be available once you log in after resetting your password.
How to Access Your Account?
- Visit https://cloud.ragflow.io.
- Click on “Sign In” and choose the appropriate method:
- If you originally used GitHub SSO, simply log in with GitHub—your account should work seamlessly.
- If you registered with an email and password, click “Forgot Password” to initiate a password reset. Follow the instructions sent to your email to set a new password.
Looking Ahead
The move to cloud.ragflow.io lays the groundwork for our upcoming commercial SaaS version, which will offer advanced capabilities, higher reliability, and priority support. We are working hard to bring you a polished, production-ready service, and we can’t wait to share more details soon.
Thank you for being part of the RAGFlow journey. Your trust and patience mean the world to us. If you encounter any issues during the transition, please reach out to our support team—we’re here to help.
Stay tuned for more updates!
The RAGFlow Team